FAQ's

1. What’s the status of my AVPshop.com order?

To track the status of your order you can log into your AVP Shop account here: http://avpshop.com/account/login.

You can also contact Customer Service at http://avpshop.com/pages/contact-us or call 1-877-257-4916.

2. How long will it take for my AVPshop.com order to arrive?

See http://avpshop.com/pages/shipping-returns for shipping charts and estimated delivery times.

Please note some items will not ship until a later date. Check product descriptions for more details.

3. How do I return an item I bought at AVPshop.com?

 *Please note all returns must be sent by mail. We will not process any returns in person. 

Please download and print our Return Form

Please fill out all the necessary information indicating what kind of return you would like to make.

NOTE: You have 30 days from receipt of an order to return products purchased at  AVPshop.com. For returns, we will issue a full refund for the price of the product, plus any applicable taxes. Original shipping charges will not be refunded unless it is determined that AVPshop.com was at fault.

Enclose a copy of the packing slip and the return form with your item. (If you do not have a copy of the packing slip please notify Customer Service at http://avpshop.com/pages/contact-us)

Please send your package addressed to :

AVPshop.com
1817 S. Soto St.
Los Angeles, CA 90023

Please send back your product and via a prepaid, insured, traceable method to ensure a safe and documented delivery.

Allow one to two billing cycles for the credit to appear on your statement. Refunds are issued to the original card used to make the purchase.

*Merchandise bought onsite at an AVP event is final sale. See our Return Policies here for more info: http://avpshop.com/pages/returns.

4. How do I return an item I bought on-site at an AVP event?

All purchases made at an AVP event are final sale and may not be returned.

5. Where do I send my return after filling out the Return Form?

After completing the Return Form, please send all returns to:

AVPshop.com
1817 S. Soto St.
Los Angeles, CA 90023

7. Can I change or cancel my order?

Once an order is entered into our system, a customer service agent may or may not be able to cancel your order. Please contact http://avpshop.com/pages/contact-us for more information.

8. Where is my AVPshop.com order?

If you are having trouble logging into your AVP Shop Account or tracking your order contact us at http://avpshop.com/pages/contact-us for more information.

9. How long will it take for my Return to process?
Please send all returns via a prepaid, insured, traceable method to ensure a safe and documented delivery.Once we have received your package at out fulfillment center please allow us 3-5 business days to get your return processed.